Gloucestershire saves £1m annually through homecare monitoring tech

Gloucestershire County Council and Gloucestershire Clinical Commissioning Group (CCG) is saving £1m pounds per year for its Disability Services after implementing an Electronic Call Monitoring (ECM) system from CM2000.

CallConfirmLive!, a call monitoring, scheduling and financial management tool, has enabled the authority to improve visibility of externally delivered care, providing validation and a wealth of information about shared care and one-to-one situations.

The council now has the ability to monitor visits in detail including visit duration, the support worker in charge, the client receiving support, and alerts if the support doesn’t take place as planned or the support worker feels at risk while on shift.

Prior to CallConfirmLive!, payments for services were made to each provider upon receipt of a hard-copy invoice, with no clarity on the level of support delivered. Gloucestershire now operates payment for actual service delivery, rather than estimated timesheets.

Chris Haynes, Gloucestershire’s Joint Commissioner said: “CallConfirmLive! delivers complete transparency that enables support workers to tailor packages based on individual needs and ensure continuity of care. It has brought quality into the ‘value for money’ equation, and we see it generating long-term savings for the service.”

Gloucestershire conducted a pilot project and found under-delivery of commissioned support in the region of 7-10%. With CallConfirmLive!, this time and money is now being reinvested into the service.

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