Hertfordshire County Council showcasing the importance of customer service

Every year, Hertfordshire County Council takes part in National Customer Service Week (2 – 6 October) by helping to raise awareness of the vital role customer service plays across the organisation.

This year, the council is encouraging service users and anybody else interested to follow them on Facebook and Twitter, where it will be showcasing the ways it provides customer service and its online services. This includes information on how the public can be involved by being part of its website testing user panel.

There’s also a transparent ‘Day in the life of an advisor’ feature on its website blog, which outlines how customer service queries are handled.

The council says its customer service advisors deal with an average of 3,000 calls and 1,300 emails every day. People can now access more of our services using our recently updated website – www.hertfordshire.gov.uk – which now provides more options for people to perform online transactions at their own convenience.

David Williams, Executive Member for Resources, said: “We recognise the importance of good customer service and ensuring people who need to get in touch are able to do so quickly and easily. Our website has undergone a huge transformation, providing even greater access and information for visitors at the click of a button.

“Our aim is to give everyone who contacts the council a satisfactory experience, and our customer service advisors play a fundamental role in making this happen.”

Last year Hertfordshire Council’s website had more than six million visits, which included 98% of parents opting to apply for their children’s secondary school places online.

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