Instead of simply trying to keep up with developments in technology, local authorities need to be receptive and pre-emptive to their citizen’s changing expectations if they are to deliver the best possible customer experience.
In this short film from Agilisys, we hear how local government leaders are using digital tools to improve their understanding about how citizens access local services.
The State of the Digital Nation report discusses how the relationship between the council and its citizens is growing ever stronger as technology brings greater transparency and insight to both parties.
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