Bradford looks for partner to deliver digital transformation

The City of Bradford Metropolitan Council is looking to save over £30m by 2020, whilst delivering a more efficient and improved service, via a new digital transformation partnership.

Outlining the partnership opportunity on the Digital Marketplace, the council says it needs to make savings, increase efficiency and also meet the expectations of the districts citizens in delivering services which are centred around their needs.

It wishes to take an agile service design approach to transformation in order to make significant and accelerated progress to meet these key aims. This work will directly contribute to the outcomes defined in the Council’s Plan and assist in delivering £30.7m of savings by 2020.

Bradford says that many of its processes and interactions involve traditional interventions and its customer and staff experience can be fragmented, with no consistent digital delivery across services.

It adds that the mindset in many areas remains a legacy delivery model and considerable changes need to be made to processes, being truly customer centric and addressing digital skills.

Key target services are yet to be defined but candidates for redesign will include adult and children’s social care. The council is also looking to increase design and change capacity and capability for digitally led transformation.

The council has run discoveries in Housing Options and Revenues and Benefits to determine the benefits of an agile user-centric design approach. It said the Housing Options work has resulted in some internal development work and a well-defined set of requirements that are currently out to tender. The Revenues and Benefits work resulted in a better understanding of the customer journey and provided the basis for a future self-service portal procurement.

The contract is expected to last for 18 months and the closing date for applications is 7 February.

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