Surrey Heath turns to cloud content management to modernise and improve

Surrey Heath Borough Council is migrating its employees to Box’s collaboration platform, in an attempt to modernise working practices and provide improved services.

The local authority currently services 35,000 homes in the Camberley area and digitising much of the data it holds means those living in the area can access old documents and files from between 1970 and 2005, which were previously unavailable to the general public.

Using Box Capture means photos and body cam footage can be stored, while the platform offers full audit logs if anything is lost.

“As a local authority, we are driven to provide secure, top-tier services to the Borough,” said James Rutter, Surrey Heath Digital Development Manager. “We are a progressive IT team, and our previous content platform did not suit our agile aspirations. Box was the natural solution to better manage our content, and it is now a core part of our long-term strategy. With Box, we spend less time servicing databases, and more time with our users.”

David Benjamin, Box senior vice president and general manager of EMEA added: “We are thrilled that by using Box, it will reduce time spent on repetitive tasks and allow employees to focus on more important functions such as delivering essential services to the residents of Surrey Heath.”

Surrey Heath is using Box to:

  • Collaborate on content between internal departments and external partners using Box Notes and the O365 Integration
  • Utilise Box Capture for community enforcement, including uploading photos and body-cam footage from enforcement officers in the field
  • Migrate historic, primarily non-digital data from 1970-2005 into Box in order to make documents more available to the public on request
  • Mitigate duplication and loss of work through document version control on Box
  • Provide robust security especially for sensitive information with encryption and audit logs

“In terms of local government technology, Box has become a cornerstone of what we do,” said Rutter. “In a changing world of data protection and regulation such as GDPR, we have to be increasingly savvy, particularly around security. Box is a key component of preparing Surrey Heath for those changes.”

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