Regulator awards £1m digital transformation contract

Technology consultancy Tisski has been awarded a contract worth over £1m by the Health and Safety Executive (HSE) to transform how the regulator provides online services around work-related health, safety and illness.

The two-year project includes the development of CRM software that will improve how accounts and resources are accessed and managed by users.

Based on the Microsoft Dynamics 365 platform, the system will also provide self-service facilities, including online payments, as well as providing optimised experiences across desktop and mobile devices.

Phase one of the project commenced in October 2017 and saw the delivery of a new system for HSE’s ‘Ionising Radiation’ service, which is responsible for issuing certificates for premises across the GB to operate electromagnetic rays (such as X-rays and gamma rays) or particles (such as alpha and beta particles).

This needed to be completed ahead of a 3 January 2018 deadline as the new Ionising Radiations Regulations 2017 (IRR17) were introduced.

Tisski developed and implemented a new portal which includes functionality for registration, case management and online payment. The system generated new revenues of over £200,000 in its first four weeks of operation, as part of an overall cost recovery model including recouping the consultancy budget required to deliver phase one.

The second phase of the project will see Tisski establish a comprehensive, robust and scalable CRM system that will enable customers to make applications, notify changes or log requests online across many more of the regulator’s key services.

Helen Hayes, Head of Digital at HSE said: “This project marks the start of a significant programme to develop the digital systems that will deliver significant efficiencies for the organisation over the coming years, benefit our service users and ultimately help keep people healthier and safe at work.

“We need a CRM solution that reduces complexity, increases productivity and is easy for our employees and customers to adopt reducing the burden of regulation on businesses.

“We chose to partner with Tisski due to their proven track record in the public sector of delivering Microsoft Dynamics 365 projects on time and to the highest standard and their ability to support our aim to become self-sufficient in managing the Dynamics system over a two-year period.

“Their competitive pricing and commitment to service was a major consideration during the procurement stage and we’re delighted that the first four weeks alone delivered such a strong return on investment.”

Tisski secured the HSE co-selling contract through a tender run on G-Cloud (Government Cloud), a UK government initiative to ease the procurement of cloud services by government departments and promote government-wide adoption of cloud computing.

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