Wirral Council saves £336,000 through software provider switch

Wirral Council says that it has saved £336,000 since it switched from Oracle support to Support Revolution, the UK-headquartered provider of third-party software support and maintenance for Oracle and SAP systems, three years ago.

The council, which employs 3,500 people, uses Oracle’s E-Business Suite to manage many of its services, including cash management, CRM, procurement, general ledger, account payable and receivable. Three years ago, the council decided to move its Oracle support to Support Revolution as a cost saving measure, as part of its ongoing efforts to meet the squeezed budgets every UK council is facing.

Thanks to the savings made, Wirral Council has been able to invest further in its plan to create a more agile workforce, enabling more remote working and a migration to Windows 10 for all of its users.

The support contract was put out to tender, with the aim of reducing costs while retaining the quality of service. Support Revolution was chosen and given a tight timetable—with only 10 weeks until official support ran out, it was essential to get support in place before this deadline.

“The council had a choice of upgrading E-Business Suite in order to retain support or looking for support elsewhere,” explained Jeff Ashworth, Head of Digital at Wirral Council. “Initially we considered moving to an entirely new platform, which would have been very costly.

“With Support Revolution we’ve been able to retain support at a far more competitive price, and also have the advantage that the team knows the council and systems, making any support requests far easier to resolve.”

“Councils across the UK, and indeed many other businesses, could benefit from similar savings by making the same switch, a simple choice when so many are trying to cut back and do more with less,” said Mark Smith, CEO, Support Revolution.

“Thousands could benefit from ditching their current support contract for one that offers a solution that’s just as good for a fraction of the price—a crucial move for UK government departments who are under immense pressure to still operate effectively, but with ever-reducing budgets.”

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