Agilisys Engage reach grows to nearly 4m citizens per month
Client take up of innovative software for local authority’s digital presence doubles in first half of 2013
In the 6 months since Engage has been part of Agilisys, the innovative software offering has continued to take the public sector by storm with several new clients signed up. This includes one third of London boroughs amongst others across the UK now using Agilisys Engage to drive channel shift and deliver improvements customer service within their authorities.
Agilisys Engage is growing rapidly and recent findings have shown that it is now successfully anonymously and securely profiling over 3.5 million people per month across its client base, using this information to help each and every digital visitor – whether on a computer or via mobile devices– have a better online experience with their council.
Ben Darlington, Agilisys Head of Informatics of Agilisys states:
“The success of Agilisys Engage lies behind its simple implementation and the analysis and customer knowledge it can provide to local authorities. In addition to the millions each month benefiting from our council clients’ use of the core platform, our webchat function is now offering targeted and live online assistance to over 210,000 visitors to local authority websites per month”.
Nigel Muirhead, Product Director of Agilisys added;
“We are extremely excited by the Agilisys Engage product and of the immediate value it gives our clients in driving online take-up whilst improving the experience of their citizens and creating much needed savings. We are continuing to grow and develop the product in line with the requirements of our clients to ensure continuing value, embracing the government’s ‘Digital by Default’ agenda.”
Agilisys Engage are offering a FREE Webinar on how you can increase channel-shift and improve the experience of your citizens in just 26 minutes. Space is limited but to register your interest for the Agilisys Engage webinar on Thursday 1st August at 11am then please register your interest here: http://www.agilisysengage.co.uk/contact/ – Don’t miss this opportunity to learn how to become a true Digital Authority!