Broadband Genie and PC Advisor Home Broadband Survey 2014

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Plusnet, Virgin Media, Sky and Gigaclear are the winners of the 2014 Home Broadband Survey, an examination of the state of UK broadband carried out by comparison site and technology magazine

Plusnet was declared the Best Broadband Provider, garnering excellent poll results: 77% of its customers were happy with its customer service, while a fantastic 81% would recommend the ISP. Plusnet was also voted Best Budget Provider by the judging panel.

Andy Baker, CEO of Plusnet, said: “It’s fantastic to be voted both the Best Broadband Provider and Best Budget Provider for the second year running. We’ve invested heavily in our customer services division in recent months, including opening a new service centre in Leeds, strengthening our advisor training and delivering a new phone system and we plan to keep improving further.”

Virgin Media was awarded Fastest Broadband Provider, based on more than 8,000 speed tests carried out at Broadband Genie during 2013, while Sky was voted Best Bundle Provider.

But the survey didn’t just recognise the big players. Fibre trailblazer Gigaclear received the judge’s vote for most innovative ISP for its work bringing ultrafast connectivity to communities poorly served by the traditional phone network.

“We are delighted to have been given this award”, said Gigaclear’s Joe Frost. “Gigaclear installs ultrafast fibre-to-the-premises broadband networks in rural locations delivering speed and reliability without any postcode lottery which is essential to those that work and live in rural locations.”

PC Advisor’s Matt Egan said: “Comprising the views of more than 10,000 UK broadband consumers and a panel of industry experts, the PC Advisor and Broadband Genie Broadband Survey gives the most accurate picture yet of Broadband Britain in 2014. UK consumers are enjoying better value and performance than we’ve seen before as speeds increase and prices drop. We were pleased to see that satisfaction levels continue to rise, although there is clearly still work to be done.”

“Our survey revealed some encouraging results, with many ISPs receiving high ratings for important areas such as customer service and technical support”, said Broadband Genie Editor Matt Powell. “Improvements are still required, though, and there needs to be more focus on expanding broadband infrastructure in remote parts of the country, something that was identified in our polling as being particularly vital in 2014.”

All queries and interview requests should be directed to Matt Powell at Broadband Genie:

m 07411 747 216 /