Thurrock council signs up for innovative Adult Social Care assessments solution

Fast-growing IT and business services provider Agilisys has announced that Thurrock Council will be the first customer of its innovative Adult Social Care assessments solution.

Thurrock will benefit from Agilisys’ partnership with Adult Social Care web services provider Quickheart, which will generate further savings for the council. This new solution enables councils to automate much of the Adult Care assessment process and associated Resource Allocation System financial assessment calculation by improving web-based advice and assistance.

According to the Audit Commission, the cost of the process ranges from £800 to over £2,000 per assessment. Through automation much of the administrative work can be removed, enabling social workers to focus on the important side of social care – the service user outcomes. Tight integration with the Agilisys Digital platform provides the optimum path for delivering the customer experience, driving efficiencies and realising quantifiable savings for councils coping with stretched budgets.

Roger Harris, Director of Adults, Health and Commissioning at Thurrock Council said: “Our strategy is to be a ‘Digital First’ council, and Adult Social Care is no exception. In 2013 we selected the Agilisys Digital platform as the key enabler for this strategy in the knowledge that Adult Social Care was on the roadmap in 2014. As soon as Agilisys and Quickheart announced their partnership to deliver this functionality, we were keen to be the first to take advantage of this market leading technology which has been designed around the customer and their outcomes, not internal forms and processes.

“Our strategy within Social Care is to use this technology to support and automate the assessment processes as far as possible so we can direct our scarce resources to those who need it most, as well as enabling us to cope with the increased demands of the Care Act which comes into force in 2015.” 

Tim Pitts, Partner Agilisys Digital, added: “We are delighted to welcome Thurrock as our first customer to implement this dynamic new functionality. Our partnership with Quickheart enables Agilisys to take a market lead by offering the only local government digital platform with full Adult Social Care assessment and budget calculation capabilities out of the box – including integration.”