This infographic from Goss Interactive shows the results of the company's survey into public sector digital engagement.
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A new self-service portal developed by GOSS Interactive to help local authorities accelerate channel shift services will be launched July at the Socitm Building Perfect Council Websites 2014 event in Birmingham.
While the idea is well embedded in central and local government, where 'digital by default' is a key driver, for other parts of the public sector 'channel shift' is an unfamiliar term, according to the 'Public Sector Channel Shift Strategies Survey Report 2013.