Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience. *|MC:SUBJECT|*
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28th April, 2016
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Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience.

Agilisys reveals results of its first UK Contact Centre Quality Monitoring Survey 
 
Policy

Better use of flexible and predictive data modelling is to be introduced at The Greater London Authority (GLA) via a new predictive data modelling platform that is currently under construction.

Greater London Authority to utilise predictive data modelling
 
Insights

The rise and rise of mobile tech usage in the UK shows no sign of abating as more Brits are using mobile devices to watch television and surf the net instead of televisions and PCs.

UK citizens going increasingly mobile
 
New Services

A new online debt management tool has been rolled out that it’s hoped will assist those struggling with debts to get on top of their situation.

Collaboration results in new GOV.UK tool
 
New Product / Technology

Leeds and Bradford have become the UK’s newest Gigabit Cities – offering nearly 200km of pure fibre optic infrastructure now available for use by businesses and the public sector.

Leeds and Bradford join the Gigabit City revolution
 
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