The London Borough of Barking & Dagenham has established an ‘Insight Hub’ team that works closely with the leadership of the organisation. We find out how data is being used to drive policy *|MC:SUBJECT|*
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20th November 2017
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Headline News

The London Borough of Barking & Dagenham has established an ‘Insight Hub’ team that works closely with the leadership of the organisation. We find out how data is being used to drive policy

Developing data driven policy (Q&A)
 
Digital Customer Service

AI enables faster, more consistent and efficient email and phone responses for local authority in UK’s second largest city

Birmingham City Council turns to AI for customer service
 
Data & Insight

Public sector outsourcing contracts worth £723m signed in Q3, compared with £722m in the first two quarters of 2017 combined 

Public sector outsourcing spikes in Q3 2017
 
Digital Transformation

The Local Government Association (LGA) is calling on the government to devolve more responsibility to councils – including the delivery of digital services

Digital devolution 'needs to happen', LGA says
 

New thought piece discusses how local authorities must change over the coming months and years if they are to survive, deliver top quality customer service and remain relevant

Councils urged to adopt a bold ‘changemaking approach’
 

The London Borough of Barking & Dagenham in partnership with Agilisys, has undertaken a radical approach to strategically transform the borough for the benefit of their staff, local businesses and citizens

One borough, one community: the story of a bold strategic transformation
 

Report looks at 21 smart city strategies from around the world including New York, Berlin, Sao Paulo and Manchester

Five recommendations for city authorities made in new smart city report
 

Infographic highlights the importance of cultural transformation in supporting digital change

The digital culture challenge: closing the employee-leadership gap (Infographic)
 
Policy

Prime Minister Theresa May has announced that a £20m fund is to be set up to drive the development of new technologies in public services

New funding announced to support govtech challenges
 
New Product / Technology

Bristol’s move up the rankings is directly linked to two key projects

The projects behind Bristol’s rise in UK Smart Cities Index
 
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