Stuart Kennaugh, Digital Services Manager at Agilisys, draws on his experience of developing a top-rated website to explain how a user-centred approach to website redevelopment reaped rewards *|MC:SUBJECT|*
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5th October 2017
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Stuart Kennaugh, Digital Services Manager at Agilisys, draws on his experience of developing a top-rated website to explain how a user-centred approach to website redevelopment reaped rewards

Eight top tips on serving your citizens online
 
Digital Customer Service

Solution learns from previous council residents’ conversations and is already improving response time

Aylesbury Vale District Council turns to AI to boost customer service
 

Hertfordshire County Council is taking part in National Customer Service Week to raise awareness of its digital platforms

Hertfordshire County Council showcasing the importance of customer service
 
Digital Transformation & Change

Findings highlight the growing role of digital technology as an enabler in the transformational delivery of customer services

Desire to deliver better customer service is driving the next phase of digital transformation
 
Digital Transformation

The Gartner Symposium/ITxpo 2017 has discussed at length the role of the CIO. Digital by Default highlights some of the key points made at the event, focusing on the results of a global survey of CIOs

The Changing Role of the Chief Information Officer
 
Future Workforce

Occupations forecast to most likely experience a rise in employment are associated with wider public sector occupations and health care

Robots taking our jobs? Stop agonising and take action to skill up for the jobs of the future
 

Demand for collaboration systems rising as 38% plan to replace solutions entirely within fiscal year

Could immersive collaboration tools optimise public sector work?
 
More News

GDS plans to update the Digital Service Standard ahead of introducing a new name for it – ‘Government Service Standard’

New name for Digital Service Standard as update announced
 
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