The government has launched a new framework on the Digital Marketplace that will transform how businesses sell services to government.
Next year’s City of Culture has come bottom of a league table revealing average broadband speeds in 42 major UK cities and towns, according to price comparison and switching service uSwitch.com.
Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience.
In the past year 63% of the British public visited local authority websites, but few actually used online services, which suggests local authorities are missing a trick or two
East Hampshire District Council has signed a deal with CRM specialist Optevia that will see the introduction of a new customer relationship management system (CRM).