The government has launched a new framework on the Digital Marketplace that will transform how businesses sell services to government. *|MC:SUBJECT|*
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3rd May, 2016
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Headline News

The government has launched a new framework on the Digital Marketplace that will transform how businesses sell services to government.

New Digital Marketplace framework launched
 
Research & Trends

Next year’s City of Culture has come bottom of a league table revealing average broadband speeds in 42 major UK cities and towns, according to price comparison and switching service uSwitch.com.

Hull hosts UK’s most sluggish urban broadband speeds
 
Insights

Agilisys has released the findings of its first UK Contact Centre Quality Monitoring Survey, a study into how organisations approach quality monitoring and the tools and technologies they use to measure customer experience.

Agilisys reveals results of its first UK Contact Centre Quality Monitoring Survey 
 

In the past year 63% of the British public visited local authority websites, but few actually used online services, which suggests local authorities are missing a trick or two

How well are local authorities serving citizens online? (Infographic)
 
New Services

East Hampshire District Council has signed a deal with CRM specialist Optevia that will see the introduction of a new customer relationship management system (CRM).

New CRM to create opportunities for council
 
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