Find answers to some of the key questions asked during a recent webinar *|MC:SUBJECT|*
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26th October 2017
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Headline News

Find answers to some of the key questions asked during a recent webinar

Q&A: Overcoming the challenges presented by digital transformation
Digital Customer Service

We find out how Hampshire County Council is successfully making the necessary moves from analogue to digital telecoms – including through the use of Alexa – to improve service delivery

Digital telecare: Looking beyond usual technology to deliver better citizen outcomes (case study)

Cloud-based ‘real-time’ case management system that gives residents complete transparency over their interactions introduced by council

Stoke-on-Trent to give citizens the ability to track service requests in real-time

As local authorities increasingly turn to automation – and chatbots – to streamline services and deliver enhanced user experiences, Jake Davis, Design Director at Pocket App, takes a look at the power of this new technology

How Chatbots are changing the user experience for the better

Council has announced an ambitious plan to get almost 8,000 of the most vulnerable and digitally excluded residents online and confident about using technology

Salford launches ambitious ‘8,000’ online drive
Data & Insight

Clause in Data Protection Bill could undermine millions of people’s privacy rights, campaigners have warned

Campaigners condemn 'shameless attempt' to strip millions of privacy rights in new Data Protection Bill
Adult Social Care

Two-year extension to strategic partnership contract announced

Serco partnership with Hertfordshire County Council extended until 2021

Report has increased calls for the use of technology in delivering adult social care

Can technology rescue the precarious state of adult social care?
Digital Transformation

The London Borough of Barking and Dagenham and Agilisys will be teaming up to showcase their transformation story at the upcoming Local Government Strategy Forum

Digital customer service journey to be detailed at event

Aim is to automate existing processes, freeing up planners time, reducing the costs to the public of planning, and creating a more transparent system

Digital prototype aims to bring together land, planning and housing data in one place
Future Workforce

Four key ways to embed a digital culture within organisations have been identified in a recently published report

Four ways to embed a digital culture in public sector organisations
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