Drew Markham, Service Strategist at Fordway, discusses why successful public sector digital projects are 50% technology and 50% culture *|MC:SUBJECT|*
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23rd November 2017
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Drew Markham, Service Strategist at Fordway, discusses why successful public sector digital projects are 50% technology and 50% culture

Successful public sector project management is about people, not numbers

Successful and effective change focuses around three key elements, according to the authors of a new report

Three steps to effective ‘changemaking’
Adult Social Care

Measures to drive further devolution and boost tech were at the heart of Philip Hammond’s first Autumn Budget

Devolution and digital at the heart of Budget 2017
Digital Customer Service

AI enables faster, more consistent and efficient email and phone responses for local authority in UK’s second largest city

Birmingham City Council turns to AI for customer service
Data & Insight

Public sector outsourcing contracts worth £723m signed in Q3, compared with £722m in the first two quarters of 2017 combined 

Public sector outsourcing spikes in Q3 2017
Digital Transformation

Force is investing in a new digital workspace that is to become the main source of operational intelligence for colleagues

North Yorkshire Police commissions a new digital workspace

The London Borough of Barking & Dagenham has established an ‘Insight Hub’ team that works closely with the leadership of the organisation. We find out how data is being used to drive policy

Developing data driven policy (Q&A)

The Local Government Association (LGA) is calling on the government to devolve more responsibility to councils – including the delivery of digital services

Digital devolution 'needs to happen', LGA says

New thought piece discusses how local authorities must change over the coming months and years if they are to survive, deliver top quality customer service and remain relevant

Councils urged to adopt a bold ‘changemaking approach’

The London Borough of Barking & Dagenham in partnership with Agilisys, has undertaken a radical approach to strategically transform the borough for the benefit of their staff, local businesses and citizens

One borough, one community: the story of a bold strategic transformation
More News

Clear lines of accountability are ‘absolutely essential’ to avoid major IT failures in the future, a Holyrood Committee has warned

Accountability is essential to avoid IT failures, says Holyrood Committee
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