Thirty-six websites praised for customer-focused performance *|MC:SUBJECT|*
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8th June 2017
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Headline News

Thirty-six websites praised for customer-focused performance

Better Connected names top UK council websites
 
Digital Transformation

Council invests £200k in cloud-based ‘real-time’ case management system

Canterbury City Council switches to ‘real-time’ digital customer service platform and ‘lite’ CRM
 

An NHS-wide cloud for sharing diagnostic images and intelligence across the health service could mean huge economies of scale, stronger collaboration, and rapid digitisation

An NHS-wide cloud for diagnostics? (Guest post)
 
Cyber Security

Basildon Borough Council found guilty of breaching Data Protection Act

Essex local authority receives £150,000 ICO fine
 
Insights

Number of digital, technology and data pledges – and their content – made by parties ahead of general election reviewed

Analysis reveals differing digital focus of political parties
 

Research finds there were 642 reported cases of data breaches within local government – second only to the health sector in volume

Human error 'responsible for most local government data breaches'
 

UK government still leads the way, ‘despite worrying changes to key policies’

Governments 'locking data away'
 
Digital Customer Service

Find out how Islington Council made it easier for staff to manage customer flow more efficiently

Islington Council and its digital customer journey management (Case study)
 
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