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6th October, 2016
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Headline News

Why the public sector needs to focus on customer service

Authorities will now consider action against any devices or services thought to have been breaking data protection laws

Privacy regulators study finds Internet of Things shortfalls
Digital Customer Service

Agilisys scores high with customer service technology partner

Council uses digital tech to engage public

A digital blueprint for local democracy launches in Newcastle

As National Customer Service Week is in full swing, research provides picture of service delivery in the UK

Research reveals what the public really wants from customer service

Listen to your customers’ stories

Public sector needs to take action to help everyone enjoy the benefits that digital can offer

Digital inclusion must improve, report says

In all, 11 councils have signed up for the Older People’s Concessionary Travel pilot, and 14 councils have signed up for the Residents’ Parking Permits pilot

19 councils to join GOV.UK Verify trials

Outsourced services must still focus on the customer journey, expert says

Public sector must consider customer journey as outsourcing rises
Cloud Computing

PA Consulting will support Land Registry with both delivering and populating a single, digital LLC Register

Land Registry awards planning and delivery partner contract

Agilisys named one of Britain’s leading private mid-market growth companies
Digital Procurement

Code launched ahead of GDPR implementation

Cloud infrastructure providers unveil data protection Code of Conduct

Survey reveals the lingering pain points surrounding the public sector’s implementation of Cloud services and highlights what’s being done about them.

Survey reveals the truth about public sector Cloud implementation
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