Agilisys is one of the UK’s most innovative IT and business services providers. We deliver success through innovation, working with our clients to transform services that make a difference to millions of people across the UK.
Agilisys is one of the UK’s most innovative IT and business process service providers, helping our clients transform their businesses.
Working for both the public and private sector, we have earned a strong reputation and hold deep domain expertise within local and central government, healthcare, and financial services.
We design, build and operate an integrated suite of IT and business process services from end-to-end, meeting the needs of our public and private sector clients through cost-effective shared service platforms. We support our clients through a network of offices and centres of excellence throughout the UK, employing over 1,900 staff.
We are a service-oriented company built on the principle of technology delivery through adaptability, customer intimacy and teamwork. Our flexible approach enables us to respond to client requirements in a way that best suits their immediate and anticipated needs.
While its widely known that positive customer experience can increase revenues by up to 125 per cent, new research has revealed that one in five organisations don’t measure the quality of customer service they deliver.
The next stage in Ealing council’s digital transformation journey has been marked by enabling those who move in and out of the borough to inform the council at any time of day thanks to MyAccount, a digital customer platform provided by fast-growing customer transformation partner Agilisys.
Agilisys’ revenue collection service has been accredited by the Credit Services Association (CSA) in recognition of its professional standards of debt collection and customer care.
Fast growing customer transformation partner, Agilisys, has launched a national survey to discover what the really important quality and management challenges are, facing customer care and customer contact centres today.
Local authorities have a huge opportunity to deliver savings and improve citizen experience by mining the gold in the data that they … read more
Contact centre employees from Agilisys, the customer transformation partner to Rochdale Borough Council, joined scores of local authority staff who volunteered to come into work over the holidays to assist with the Boxing Day floods in Rochdale and the surrounding area.
Kent County Council (KCC) has chosen Agilisys to run its Digital Services team and customer services Contact Point from December 2015 for at least six years.
IT and business software and services provider Agilisys has signed a contract with independent information technology and business process services firm CGI to provide services as part of CGI’s contract with the City of Edinburgh Council.
In the final instalment of a series looking at digital opportunities for the public sector following the recently launched spending review, the Agilisys Transformation team examines how the digital space can help growth across a community.
Our monthly round-up of all the most important career moves and appointments from within UK local government.
This case study chronicles the successful proof of concept undertaken by Agilisys Automate and the Department for Work and Pensions.
Agilisys’ innovative digital platform is an easy-to-implement, low-cost, scalable way to digitally enable all key transactional services while seamlessly integrating with your legacy systems.
While its widely known that positive customer experience can increase revenues by up to 125 per cent, new research has revealed that one in five organisations don’t measure the quality of customer service they deliver.