New research has revealed that 88 per cent of Britons see cybercrime as big a threat as offline crime, whilst 76 per cent of respondents believe the government and large organisations are not doing enough to combat hackers and cybercrime.
Some 81% of British citizens expect to be able to access key government services easily and securely online, according to an online YouGov survey commissioned by identity specialist CitizenSafe.
While its widely known that positive customer experience can increase revenues by up to 125 per cent, new research has revealed that one in five organisations don’t measure the quality of customer service they deliver.
A new study has revealed that over 80 per cent of organisations are planning to store sensitive data in the cloud by 2018.
The UK needs to up its game when it comes to digital skills and public services if it is to avoid falling behind other European countries, according to a new performance index released by the European Commission.
The UK has seen a double-digit rise in economic crime against corporates in the last two years – with cybercrime now the fastest growing type of economic crime in the UK.
A newly released report has revealed that over a quarter of CIOs in the UK are unconcerned by security breaches.
A new report suggests that only seven per cent of public sector employees at middle manager level and below view the public sector as an empowering environment.
Online user experience of council libraries is being marred by poorly integrated third party systems, the latest Better connected survey says.
Fast growing customer transformation partner, Agilisys, has launched a national survey to discover what the really important quality and management challenges are, facing customer care and customer contact centres today.
