Data scientists needed to ‘sift local councils’ information goldmine’
Innovation foundation recommends Government Digital Service ringfences £4m to help sift council data goldmines
Digital Customer Service
Barnet Council delivers £31m savings via support contract
Customer satisfaction up as contract delivers savings
Hounslow switches to cloud case management for CRM and digital customer service
Hounslow Council starts implementation of a digital customer service strategy
Cost and difficulty of making tax digital ‘underestimated by HMRC’
A leading group of accountants and law firms has warned HMRC that its drive to make tax digital will fail unless it adapts its proposals to better suit businesses
Why digital government can enjoy big benefits from self-service (Guest post)
Rahim Kaba, product manager at eSignLive, discusses the benefits of self-service in digital government
‘Place as a platform’ encapsulates the future for ICT service delivery
Platforms and places are the essential components for delivering tomorrow’s local public services says new report
Hull and Civica sign new deal
Hull City Council agrees new partnership with Civica to run contact centre services ahead of its year as UK City of Culture 2017
Customer service for public services in a digital age: part two
Digital by Default has produced a two-part interview with Martin Hill-Wilson, founder of Brainfood Consulting. In this second part we speak to … read more
Facing fears: six steps towards a commercial model
Gary Bell, executive director at Civica explains outlines the six steps that councils should take when implementing a commercial model
Customer service for public services in a digital age: part one
Digital by Default has produced a two part interview with Martin Hill-Wilson, a global authority on social customer service, the founder of … read more
