Aylesbury Vale saves £4m through ‘simplify, standardise and share’ approach
New approach leads to 22% reduction in phone calls partly due to a fully integrated set of systems for payments and licensing
Revenue Collections
Online ceremony planner aims to save council time and money
System to save money by reducing the number of face to face or telephone interactions
Hertfordshire Shared Service extended to Broxbourne Borough Council
Council says it joined the shared service in order to reduce costs and improve its customer services
GDS announces plans to run a national digital academy
Academy development one of a trio of announcements
North Somerset Council delivering record levels of customer service, annual report shows
North Somerset Council named one of the top ten councils for customer satisfaction
Digital revolution for the tax system announced
Views sought on HMRC’s Making Tax Digital programme
Plans to tackle fraudsters in London take leap forward
Pilot phase will get underway in autumn 2016, with the hub launching its full operations in early 2017
Sopra Steria chosen by North Ayrshire Council to support digital transformation
The partnership will introduce a new way of working to redesign services at North Ayrshire Council
Over £110m of fraud and error uncovered in Scottish public sector
National data-sharing exercise reveals extent of revenue lost in overpayments and incorrect discounts
